Effective Date: August 26, 2025
eXp Realty (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, SMS messaging services, and other communication channels. We may update this policy from time to time, so please review it periodically to stay informed.
Information We Collect
When you use our website or register for our services, we may collect personal information such as your name, email address, phone number, mailing address, and city or province. We may also collect information about properties you are interested in, technical details like IP address and browser type, and any other information you choose to provide through forms, sign-ups, or communications.
How We Use Your Information
We use the information we collect to connect you with a licensed real estate professional, provide property updates, improve our services and website, send you market information and special offers (where permitted by law), contact you for market research, and meet legal and regulatory requirements.
Mobile Data & SMS Messaging
If you opt in to receive SMS messages from us, you consent to receive text messages regarding property listings, market updates, and other relevant communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Cookies
We use cookies to enhance your browsing experience and analyze site usage. You may decline cookies in your browser settings, though some site features may be limited.
Security
We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
Your Choices
You may opt out of emails by clicking the “unsubscribe” link in our emails. You may opt out of SMS messages by replying “STOP” to any text. To rejoin our SMS program, opt in again through our website.
Terms of Use
Your use of our website, SMS messaging services, and other communication channels is also governed by our Terms & Conditions.
To view the Terms & Conditions, please visit: Terms of Use
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
Address: #1500 - 701 West Georgia Street
Vancouver, British Columbia V7Y1G5
Phone: (778) 927-1897
Email: [email protected]